This is how the "Record" button on the IP phone works from the end user perspective.  Make sure you have select "Selective...

In the new MediaSense 9.1 there is a new basic search and play portal available and you can access the link using the below URL: ht...

On UCCE you might want to delegate some of the admin work on Configuration Manager to different user groups like supervisors, script deve...

Mobile Agent is a powerful feature allows agent to use non-Cisco IP phone (I.e. Analog phone, mobile phone, etc) as the agent phone.  The...

Recently I have built a demo environment with UCCE 9.0 + CVP 9.0 + Finesse 9.1 + CUIC 9.0.  There is an issue on CUIC that all the re...

Did a very basic test to run Jabber for Windows on Windows 8 (my home PC), works well  :)

It is case sensitive on 9.0, and you can change the UCM "Enterprise Parameter" > "URI Lookup Policy"  to case insens...

Working on a Jabber demo…..too boring to use the name "User 123" or "Demo User" as username for the demo accounts.  W...

You can optionally setup menu password on the EX series (as well as C series codec and SX20), so that the users cannot change the administr...

You can get the call quality statistics like MOS, jitter, latency, etc via CMR on Cisco UC Manager.  This is a sample report that you can r...