Sending HTTP request to external web servers with Cisco Contact Center Express 5.0

My environment:

Unified Communications Manager 6.1

Contact Center Express 5.0

You might want to send HTTP request to external servers during your call flow for some simple integration.  You can do it by creating an aef script with Cisco CRS editor.

Create URL Document Step

Define a local varible and assign the URL string to it.

Create another variable to with the type“Document”

Then assign the 2 variables to the Create URL Document Step to create this URL Document object.

Cache Document Step

You can use the Cache Document Step to send out the HTTP request.