Showing posts with label MOH. Show all posts
Showing posts with label MOH. Show all posts

Thursday, February 9, 2012

Quick Note about MOH for UCM

Holder (the one who press hold) - determines which audio source file to play
Holdee (the one that is being held) - determines which media resource will play that file (MRGL)

User on Hold audio source - Normal IP phone calls
Network on Hold audio source - call transfer, call park, conference - application-based hold