My environment: Unity 7.0.2
First thing is you have to make sure you have license to access Cisco Unity Inbox. Second thing is make sure you have turned it on under “Class Of Service” > “Features”.
My environment: UC Manager 7.0.1.11000-3, Unity 7.0.2
SIP integration doesn’t use MWI DN numbers to turn on and off MWI. Unity will inform UCM to turn on and off MWI by sending a SIP NOTIFY to UCM.
To make sure UCM accepts the SIP NOTIFY and update the phone MWI status, check your SIP trunk configuration. Make sure the “Incoming Call CSS” under your SIP trunk configuration includes the partition of the DN! After setting the “Incoming Call CSS”, go to the Unity admin page, under the subscriber settings, the message configuration, refresh the MWI status. You will the the MWI of the phone lights up!
My environment: UC Manager 7.0.1.11000-3
One of the common area that you will miss out is the “Remote Destination Profile” configuration. Make sure the “Rerouting Calling Search Space” contains your partition that is used for outgoing call. Check what is your partition used in the outgoing call route pattern and include it into the Rerouting CSS!
My environment: UC Manager 7.0.1.11000-3
This is a common error when you try to configure the mobility softkey or line key for Mobile connect. All you need to do is to configure the “Owner User ID” under “Phone Configuration”.
If you have extension mobility enabled on that phone, you will find the “Owner User ID” being grey out. The current work around is to uncheck the extension mobility check box under “Phone configuration”, configure the “Owner User ID”, then recheck the Extension mobility checkbox!
My environment: UC Manager 7.0.1.11000-3
For security reason, DRS only allows to transfer backup files to sFTP server if you don’t want to backup to tape. Here is a simple tutorial on how to setup a sFTP server on Windows.
1. Get the OpenSSH windows package here. Install it.
2. Open a command prompt, go to the installation directory. e.g. c:\program files\openssh
3. Create group file in command prompt
mkgroup –l >> ..\etc\group
4. Add user to passwd file. The users need to be an existing Windows user. Say for example the username is panda.
mkpasswd –l –u panda >> ..\etc\passwd
5. You can change the home folder in passwd file. Otherwise your home folder will be the OpenSSH installation folder.
6. Start the OpenSSH service.
7. Very important reminder is, make sure you have write permission to your home folder, otherwise DRS can’t write to it!
My environment: UC Manager 7.0.1.11000-3
This error message has spent me an hour to troubleshoot, I think it can be phrased better.
Update failed : Unable to access SFTP server or SFTP server too slow to respond. Please make sure the login credentials and path are correct.
If you are pretty sure that the sFTP server is setup correctly, and you can access the sFTP server via WinSCP. Check the permission of the folder, make sure the sFTP server user can write to that folder. It was the permission problem that spent me an hour to troubleshoot!
My environment: UC Manager 7.0.1.11000-3
By default, the ad hoc conference behavior is when the conference controller A calls B and C to create a 3-way conference, B and C’s call will continue when A hangs up. You can change this behavior by changing the Service Parameters > Cisco CallManager > Drop Ad Hoc Conference in UC Manager. When the conference controller leaves, or all the on-net participants left the conference, the conference will drop.
Never (the default option)
The conference remains active a) after the conference controller hangs, and b) after all OnNet parties hang up. Be aware that choosing this option means that if OnNet parties conference in OffNet parties and then disconnect, the conference stays active between the OffNet parties, which could result in potential toll fraud.
When Conference Controller Leaves
Terminate the conference when the conference controller hangs up or when the conference controller transfers, redirects, or parks the conference call and the retrieving party hangs up.
When No OnNet Parties Remain in the Conference
Terminate the conference when there are no OnNet parties remaining in the conference.
My environment: UC Manager 7.0.1.11000-3
For some reason you might want to disable call waiting on your 7900 series IP phone. One of the reason is you want to test out the Call Forward Busy easily by only making 2 calls to a phone. Go to the DN settings and make the “Maximum number of calls” and “Busy Trigger”to “1”. Your phone will now only accept 1 call!
My environment: UC Manager 7.0.1.11000-3
First thing to check is to make sure you have enabled the “BLF for Call List” in Enterprise Parameters. More details here.
Second thing is to make sure you have configure the “Subscribe CSS” under Phone Configuration. The Subscribe CSS should include the partition of the DN that you are monitoring.
My environment: UC Manager 7.0.1.10000-3
To enable phone presence status on Call List, change the “BLF for Call List” parameter at “Enterprise Parameters” from the default “Disable” to “Enable”. Reset the phone to make the changes effective.
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