Monday, February 28, 2011

Mobile Supervisor on iPhone

My environment:  Mobile Supervisor for iPhone, UCCX 8.0

Just one quick note, if you want to use the Mobile Supervisor client on iPhone, you need to specify the IP address and port number in iPhone Settings > Supervisor.  The port number is 12028.

Tuesday, February 22, 2011

Using CAD integrated browser for SocialMiner

My environment: UCCX 8.0.2 on Windows 7, SocialMiner 8.5

Just wanna share some experience with you that how to get it works. The problem I had is, when I used the Windows 7 IE 8 to browse the SocialMiner page, it works fine. However when I used the CAD integrated browser to browse SocialMiner page, it shows the error "This version of Internet Explorer is not supported. Internet Explorer 8 or later is required"

When I visit the page:, it detected that the integrated browser running is IE 7 instead of IE 8. This is because for compatibility purposes, the WebBrowser control is running IE 7 standard mode instead of IE 8:

The changes I have made is, based on the above link, under FEATURE_BROWSER_EMULATION, add a new dword named "agent.exe", with the value decimal 8888 to force IE 8 standard mode. For Windows 7 64-bit, the path is different:

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION

After making the changes, restart the computer then you will see SocialMiner page shown in the CAD integrated browser!

Please be aware this is for lab settings only, changing the above values may have support issue!

Wednesday, February 2, 2011

CME + CUE integration

My environment:  CME and CUE 7.0

CUE can be configured to integrate with CME and UCM, in this post I will give you an example on how to create integration between CME and CUE.  Make sure you have the correct license, as integrating with CME and UCM requires different licenses.

Sample Configuration for CME+CUE integration

On CME side
interface in1/0
     ip unnumbered gi0/0.502
     service-module ip address
     service-module ip default-gateway

ip route in1/0

dial-peer voice 4050 voip
     destination-pattern 4050
     session protocol sipv2
     session target ipv4:
     dtmf-relay sip-notify
     codec g711ulaw
     no vad

     voicemail 4050

ephone-dn 11
     call-forward busy 4050
     call-forward noan 4050 time 10

ephone 14
     number 8000....
     mwi on

ephone 15
     number 8001....
     mwi off

On CUE side
ccn application voicemail
     max session 4

ccn trigger sip phonenumber 4050
     application voicemail
     maxsession 4

Done!  You can try to either call in the voicemail pilot or press the envelop button see if you can hear the prompt.  Next step is to create the user in CUE then you can leave a message.

Some other commands that you will find it useful during the integration.

Factory Reset CUE
restore factory default

Other commands
CME:     service-module in1/0 session
CUE:     show software license
CUE:     software install clean url

Cisco Videoscape

A few interesting Videoscape video to share:

Cisco at CES 2011 - Videoscape Demo

Cisco Videoscape Demo - CES 2011

Cisco Videoscape All Together