Tuesday, February 22, 2011

Using CAD integrated browser for SocialMiner

My environment: UCCX 8.0.2 on Windows 7, SocialMiner 8.5

Just wanna share some experience with you that how to get it works. The problem I had is, when I used the Windows 7 IE 8 to browse the SocialMiner page, it works fine. However when I used the CAD integrated browser to browse SocialMiner page, it shows the error "This version of Internet Explorer is not supported. Internet Explorer 8 or later is required"

When I visit the page: http://www.quirksmode.org/js/detect.html, it detected that the integrated browser running is IE 7 instead of IE 8. This is because for compatibility purposes, the WebBrowser control is running IE 7 standard mode instead of IE 8:


The changes I have made is, based on the above link, under FEATURE_BROWSER_EMULATION, add a new dword named "agent.exe", with the value decimal 8888 to force IE 8 standard mode. For Windows 7 64-bit, the path is different:

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION

After making the changes, restart the computer then you will see SocialMiner page shown in the CAD integrated browser!

Please be aware this is for lab settings only, changing the above values may have support issue!

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