ASR 1000 OTV supports on IOS XE 3.5

Recently OTV is introduced to the ASR 1000 platform and is supported starting from IOS XE 3.5.  Basically the OTV support on ASR1K and N7K is similar, there are only a few difference that needs to note in this release:

- Support OTV with GETVPN on ASR1K
- No Adjacency server support, multicast WAN is required
- Support fragmentation
- Support of one Joint interface and one access interface per box

UCCX 8 Error - Content is not allowed in prolog

Referring the previous 2 blog posts:



Troubleshooting Contact Center Express + Nuance ASR



Contact Center Express 8 - Nuance Integration   

I have encountered a tricky question using the Simple Recognition Step. The error message is:



"org.xml.sax.SAXParseException: Content is not allowed in prolog"

After some troubleshooting, I found that the problem is the grammer file. When I type "more grammer.grxml" file in Windows, an character is observed at the start of file:

I copy and pasted the content without that character to my Linux host with vi and save the files to solve this problem.

Troubleshooting Contact Center Express + Nuance ASR

Referring to the previous blogpost:

Contact Center Express 8 - Nuance Integration

The very basic connectivity test can be shown from the page ASR Server Configuration:

REACHABLE means the Nuance Speech Server is listening port 4900/tcp. But it doesn't mean the ASR integration is done properly. One of the way to verify it is to extract the information from the "Get Contact Info" Step in UCCX editor.

First create a boolean variable:

Then store the resultant value "ASR Supported" to the parameter that you've created in the previous step:

Run the "Reactive Script" debugging and observe the value that you've created, in my case the parameter is called "asr"

You should see the value changed from false to true after "step over" the "Get Contact Info" step.

Then you can try ASR through either "Simple Recognition" or "Generic Recognition" step. Good Luck!

If you observe the boolean doesn't change to true, make sure you have correct settings in UCCX trigger:





The "Override Media Termination" should equal to "Yes" and make sure you've selected your ASR Dialog group.

Cisco ASR 1000 launch in Second Life

Cisco has launched its new router ASR 1000 in both real world and virtual world.

Teleport yourselves to the Bandwidth Stage in Second Life now:
http://slurl.com/secondlife/Cisco%20Systems%204/47/33/21/