PandaeatsBamboo: CUE

Showing posts with label CUE. Show all posts

Sunday, February 26, 2012

VoiceView Express - Authentication Error

If you try to setup VoiceView Express for a CUE + UCM integration, and get the error:

Playback failed
Authentication error. Report this error to your system administrator.

when you try to playback a message on Voiceview express, very likely you don't have the JTAPI user associated with the phone that use this service. Make sure the JTAPI user is associated to the phones that are configured to use VoiceView Express.

Cisco UCM + CUE integration - in SRST scenario

In previous post I have highlighted the steps and procedures that are required for a UCM + CUE JTAPI integration:

http://pandaeatsbamboo.blogspot.com/2012/02/ucm-cue-integration-example-step-by.html

What if the CUE is located at a branch site and the connection between UCM and CUE is broken? When the WAN link is downed, SRST kicks in and the CUE can change from a JTAPI integration into a SIP integration, so that the SRST router can talk to CUE via SIP.

0. Assume you have the JTAPI integration in place, for normal situation when the connection between hub site and branch is up:
http://pandaeatsbamboo.blogspot.com/2012/02/ucm-cue-integration-example-step-by.html

1. Configure CUE SIP subsystem, the gateway address is your SRST router address:

ccn subsystem sip

gateway address "192.168.166.254"

mwi sip unsolicited

2. Configure SIP trigger, the voicemail pilot number:

ccn trigger sip phonenumber 1110

application "voicemail"

3. Configure the SIP dial-peer on your router

dial-peer voice 1110 voip

destination-pattern ^1110$

session protocol sipv2

session target ipv4:192.168.166.254

dtmf-relay sip-notify

codec g711ulaw

4. Configure the SIP MWI:

sip-ua

mwi-server ipv4:142.1.66.253 expires 3600 port 5060 transport udp unsolicited

5. Sample CME as SRST configuration

telephony-service

srst mode auto-provision none

srst ephone template 1

srst dn template 1

srst dn line-mode octo

max-ephones 20

max-dn 20 no-reg

ip source-address 192.168.166.254 port 2000

voicemail 1110

mwi relay

max-conferences 8 gain -6

transfer-system full-consult

create cnf-files version-stamp 7960 Feb 25 2012 01:03:36

ephone-dn-template 1

call-forward busy 1110

call-forward noan 1110 timeout 20

mwi sip

huntstop channel 1

When the WAN link is downed, your branch phone can still access your local CUE, leave and retrieve voicemail as usual and the end user experience, MWI, etc will be the same.

Saturday, February 11, 2012

Changing CUE license

In the lab, another common task that you will work on is to changing the CUE license. For CME and UCM integration, different licensing file is required.

Firstly you can do a "show software license" see what license your CUE is currently using:

CUE# show software license
Installed license files:
- voicemail_lic.sig : 25 MAILBOX LICENSE
- ivr_lic.sig : NULL IVR LICENSE
- port_lic.sig : 8 PORT BASE LICENSE

Core:
- Application mode: CCM
- Total usable system ports: 8

Voicemail/Auto Attendant:
- Max system mailbox capacity time: 18000
- Default # of general delivery mailboxes: 10
- Default # of personal mailboxes: 25

- Max # of configurable mailboxes: 35

Interactive Voice Response:
- Max # of IVR sessions: Not Available

Languages:
- Max installed languages: 5
- Max enabled languages: 5

According to the output, my CUE is using UCM license and I wanna change it to CME. You can place your license file in your FTP server and install it on CUE:

CUE# software install clean url ftp://192.168.20.16/cue-vm-license_25mbx_cme_7.0.1.pkg username panda password eatsbamboo

WARNING:: This command will install the necessary software to
WARNING:: complete a clean install. It is recommended that a backup be done
WARNING:: before installing software.

Would you like to continue? [n]y

Downloading ftp cue-vm-license_25mbx_cme_7.0.1.pkg
Bytes downloaded : 5299

Validating package signature ... done
compatibility mode
Validating installed manifests ...............complete.
The system will be brought to offline state for a brief period
and will be brought back to online state automatically
No work order produced.
The system is back in online state
55296+0 records in
108+0 records out
Size of buff is: 65536
65536 bytes written
Parsing...
25 MAILBOX LICENSE
Parsing...
NULL IVR LICENSE
Parsing...
8 PORT BASE LICENSE
Core:
- Total usable system ports: 8

/tmp/license/voicemail_lic.sig
/tmp/license/ivr_lic.sig
/tmp/license/port_lic.sig

Important:: A Reload is required in order for the new License to take effect.

It is changed to CME licensing file successfully, reboot the CUE module for the new license to take effect.

Thursday, February 9, 2012

UCM + CUE integration example step-by-step

1. Create CUE End User on CUE

conf t

username boss create

username sec create

username boss phonenumber 1001

username sec phonenumber 1002

exit

username boss pin 12345

username sec pin 12345

2. Config JTAPI subsystem on CUE

ccn subsystem jtapi

ctiport 1111 1112 1113 1114

ccm-manager address 192.168.20.2 192.168.20.1

ccm-manager username panda password eatsbamboo

end subsystem

3. Config JTAPI number on CUE

ccn trigger jtapi phonenumber 1110

application voicemail

enabled

maxsessions 4

end trigger

3. Create voice mailbox on CUE

voicemail mailbox owner boss

enable

voicemail mailbox owner sec

enable

4. Create UCM End User boss and sec on UCM

5. Create Voicemail Pilot 1110 on UCM

6. Create Voicemail Profile on UCM

7. Assign Voicemail Profile to DN of boss and sec

8. Create CTI Route Point 1110, same DN as voicemail pilot

9. Create CTI ports 1111, 1112, 1113 and 1114

10. Create application users panda and assign CTI route point and ports to it

Note: No MWI number is needed to create on UCM and CUE

Wednesday, February 1, 2012

CUE - Configure Caller ID information for incoming voice mail messages

CUE supports caller ID information for incoming voice-mail messages from external caller that is not listed in the CUE subscriber directory. Default it is disabled and the system will play "Unknown Caller" in the message envelop. Once you enable it, it will play the caller's number in the message envelop. This is the command on how to enable this feature on CUE

CUE# config t
CUE(config)# voicemail callerid

An iPhone app for CME Config Generation:
http://itunes.apple.com/us/app/cme-config-generator/id453025819?ls=1&mt=8

Saturday, January 28, 2012

Factory Reset Cisco Unity Express

One of the thing that you did most in lab practice is reset the scene. This is the way how we reset the CUE module to factory default.

Wednesday, February 2, 2011

CME + CUE integration

My environment: CME and CUE 7.0

CUE can be configured to integrate with CME and UCM, in this post I will give you an example on how to create integration between CME and CUE. Make sure you have the correct license, as integrating with CME and UCM requires different licenses.

Sample Configuration for CME+CUE integration

On CME side

interface in1/0

ip unnumbered gi0/0.502

service-module ip address 1.2.3.253 255.255.255.0

service-module ip default-gateway 1.2.3.254

ip route 1.2.3.253 255.255.255.255 in1/0

dial-peer voice 4050 voip

destination-pattern 4050

session protocol sipv2

session target ipv4:1.2.3.253

dtmf-relay sip-notify

codec g711ulaw

no vad

telephony-service

voicemail 4050

ephone-dn 11

call-forward busy 4050

call-forward noan 4050 time 10

ephone 14

number 8000....

mwi on

ephone 15

number 8001....

mwi off

On CUE side

ccn application voicemail

max session 4

ccn trigger sip phonenumber 4050

application voicemail

enabled

maxsession 4

Done! You can try to either call in the voicemail pilot or press the envelop button see if you can hear the prompt. Next step is to create the user in CUE then you can leave a message.

Some other commands that you will find it useful during the integration.

Factory Reset CUE

On CUE

offline

restore factory default

Other commands

CME: service-module in1/0 session

CUE: show software license

CUE: software install clean url ftp://1.2.3.4/xxx.pkg

Saturday, March 15, 2008

SIP Trunking Configuration for CME and CUE

Let's put up a complete configuration for CME and CUE, with SIP trunking to SP and between CME and CUE.

enable

clock read-calendar

config t

logging console

ftp-server enable

ftp-server topdir flash:

alias exec cue service-module service-engine 0/0 session

hostname Cisco-CME

enable secret cisco

clock timezone GMT -7

clock summer-time GMT recurring

!**********************************************************

!** Voice Class and Service VoIP Configuration **

!**********************************************************

voice class codec 1

codec preference 1 g711ulaw ß A list of preferred codecs can be configured

voice service voip

allow-connections sip to sip ß Allows SIP line-side to SIP trunk call flows

sip

localhost dns:abc.sip.net

registrar server expires max 3600 min 3600 ß Allows CME to accept SIP registrations

!**********************************************************

!** DHCP Configuration for Voice Vlan **

!**********************************************************

ip dhcp excluded-address 10.10.10.1 10.10.10.10

ip dhcp pool phone ß DHCP config for IP phones to be connected to the CME

network 10.10.10.0 255.255.255.0

default-router 10.10.10.1

option 150 ip 10.10.10.1

!**********************************************************

!** DHCP Configuration for Data Vlan **

!**********************************************************

ip dhcp excluded-address 192.168.10.1 192.168.10.10

ip dhcp pool data ß DHCP config for data terminals to be connected to the CME

network 192.168.10.0 255.255.255.0

default-router 192.168.10.1

ip domain name abc.sip.net ß DNS configuration

ip name-server 25.12.10.202

!**********************************************************

!** COR Configuration **

!**********************************************************

! COR members

dial-peer cor custom

name internal

name local

name domestic

name international

name 900

name 976

! COR list

dial-peer cor list call-internal

member internal

dial-peer cor list call-local

member local

dial-peer cor list call-domestic

member domestic

dial-peer cor list call-international

member international

dial-peer cor list call-900

member 900

dial-peer cor list call-976

member 976

! COR list for user with permission=internal

dial-peer cor list user-internal

member internal

! COR list for user with permission=local

dial-peer cor list user-local

member local

member internal

! COR list for user with permission=domestic

dial-peer cor list user-domestic

member domestic

member local

member internal

! COR list for user with permission=international

dial-peer cor list user-international

member international

member domestic

member local

member internal

! COR list for user with permission=internal/900/976

dial-peer cor list user900-internal

member 900

member 976

member internal

! COR list for user with permission=local/900/976

dial-peer cor list user900-local

member 900

member 976

member local

member internal

! COR list for user with permission=domestic/900/976

dial-peer cor list user900-domestic

member 900

member 976

member domestic

member local

member internal

! COR list for user with permission=international/900/976

dial-peer cor list user900-international

member 900

member 976

member international

member domestic

member local

member internal

!**********************************************************

!** VOICE PORTS and POTS DIAL PEER Configuration **

!**********************************************************

voice-port 0/0/0

connection plar opx 601

caller-id enable

voice-port 0/0/1

connection plar opx 601

caller-id enable

dial-peer voice 1 pots