My environment: Mobile Supervisor for iPhone 2.0.2.0, UCCX 8.0
Just one quick note, if you want to use the Mobile Supervisor client on iPhone, you need to specify the IP address and port number in iPhone Settings > Supervisor. The port number is 12028.
Monday, February 28, 2011
Tuesday, February 22, 2011
Using CAD integrated browser for SocialMiner
My environment: UCCX 8.0.2 on Windows 7, SocialMiner 8.5
Just wanna share some experience with you that how to get it works. The problem I had is, when I used the Windows 7 IE 8 to browse the SocialMiner page, it works fine. However when I used the CAD integrated browser to browse SocialMiner page, it shows the error "This version of Internet Explorer is not supported. Internet Explorer 8 or later is required"
When I visit the page: http://www.quirksmode.org/js/detect.html, it detected that the integrated browser running is IE 7 instead of IE 8. This is because for compatibility purposes, the WebBrowser control is running IE 7 standard mode instead of IE 8:
http://blogs.msdn.com/b/ie/archive/2009/03/10/more-ie8-extensibility-improvements.aspx
The changes I have made is, based on the above link, under FEATURE_BROWSER_EMULATION, add a new dword named "agent.exe", with the value decimal 8888 to force IE 8 standard mode. For Windows 7 64-bit, the path is different:
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
After making the changes, restart the computer then you will see SocialMiner page shown in the CAD integrated browser!
Please be aware this is for lab settings only, changing the above values may have support issue!
Just wanna share some experience with you that how to get it works. The problem I had is, when I used the Windows 7 IE 8 to browse the SocialMiner page, it works fine. However when I used the CAD integrated browser to browse SocialMiner page, it shows the error "This version of Internet Explorer is not supported. Internet Explorer 8 or later is required"
When I visit the page: http://www.quirksmode.org/js/detect.html, it detected that the integrated browser running is IE 7 instead of IE 8. This is because for compatibility purposes, the WebBrowser control is running IE 7 standard mode instead of IE 8:
http://blogs.msdn.com/b/ie/archive/2009/03/10/more-ie8-extensibility-improvements.aspx
The changes I have made is, based on the above link, under FEATURE_BROWSER_EMULATION, add a new dword named "agent.exe", with the value decimal 8888 to force IE 8 standard mode. For Windows 7 64-bit, the path is different:
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
After making the changes, restart the computer then you will see SocialMiner page shown in the CAD integrated browser!
Please be aware this is for lab settings only, changing the above values may have support issue!
Wednesday, February 2, 2011
CME + CUE integration
My environment: CME and CUE 7.0
CUE can be configured to integrate with CME and UCM, in this post I will give you an example on how to create integration between CME and CUE. Make sure you have the correct license, as integrating with CME and UCM requires different licenses.
Sample Configuration for CME+CUE integration
CUE can be configured to integrate with CME and UCM, in this post I will give you an example on how to create integration between CME and CUE. Make sure you have the correct license, as integrating with CME and UCM requires different licenses.
Sample Configuration for CME+CUE integration
On CME side
interface in1/0
ip unnumbered gi0/0.502
service-module ip address 1.2.3.253 255.255.255.0
service-module ip default-gateway 1.2.3.254
ip route 1.2.3.253 255.255.255.255 in1/0
dial-peer voice 4050 voip
destination-pattern 4050
session protocol sipv2
session target ipv4:1.2.3.253
dtmf-relay sip-notify
codec g711ulaw
no vad
telephony-service
voicemail 4050
ephone-dn 11
call-forward busy 4050
call-forward noan 4050 time 10
ephone 14
number 8000....
mwi on
ephone 15
number 8001....
mwi off
On CUE side
ccn application voicemail
max session 4
ccn trigger sip phonenumber 4050
application voicemail
enabled
maxsession 4
Done! You can try to either call in the voicemail pilot or press the envelop button see if you can hear the prompt. Next step is to create the user in CUE then you can leave a message.
Some other commands that you will find it useful during the integration.
Factory Reset CUE
On CUE
offline
restore factory default
Other commands
CME: service-module in1/0 session
CUE: show software license
CUE: software install clean url ftp://1.2.3.4/xxx.pkg
Cisco Videoscape
A few interesting Videoscape video to share:
Cisco at CES 2011 - Videoscape Demo
Cisco Videoscape Demo - CES 2011
Cisco Videoscape All Together
Cisco at CES 2011 - Videoscape Demo
Cisco Videoscape Demo - CES 2011
Cisco Videoscape All Together
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