Monday, August 9, 2010

UCCX 8 Error - Content is not allowed in prolog

Referring the previous 2 blog posts:

Troubleshooting Contact Center Express + Nuance ASR

Contact Center Express 8 - Nuance Integration   

I have encountered a tricky question using the Simple Recognition Step. The error message is:

"org.xml.sax.SAXParseException: Content is not allowed in prolog"


After some troubleshooting, I found that the problem is the grammer file. When I type "more grammer.grxml" file in Windows, an character is observed at the start of file:


I copy and pasted the content without that character to my Linux host with vi and save the files to solve this problem.

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